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Testimonials & Recognitions

Boston Mutual Life Insurance was founded as a mutual life insurance company that acts in the best interests of its policyholders, producers, employees, and local communities. We are committed to delivering on our promises and providing financial peace of mind for all those we serve.

We understand that many of our customers contact us during difficult times. We’re glad to be able to make a difference in their time of need and grateful for their kind words. Our customers’ stories are an important part of the Boston Mutual Life Insurance brand.

Did we help you in your time of need? Let us know at [email protected]

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2024 Testimonials

Keep Up The Good Work We Need More Companies Like Yours Like Your Slogan Says, 'family Matters No Matter What '

Thanking Everyone At Bml Who Helped Me To Fill Out These Claim Forms You Are All Appreciated, Professional, And Kind Thank You

I Want To Thank You Very Much For Helping Myself And Family Get Through This Tough Time

Your Staff On The Phone Were Terrific! Helpful, Friendly, Compassionate, And Professional

Everything Was Done In A Timely Manner I Was Surprised At How Quickly The Claim Was Settled

Thank You Very Much For Your Kind Service At This Sad Time In Our Life We Are Pleased With Doing Business With Boston Mutual

Thank You For Insuring My Kids, Grandkids, And Great Grandkids Over 43 Years With This Company

The Staff I Spoke With Were Very Pleasant, Compassionate, And Professional

Thank You For Having A Helpful And Patient Staff To Help Me Navigate My Mother's Final Paperwork

2023 Testimonials

Thank You So Much For Being This Prompt And Supportive During This Difficult Time For My Family

This Is My First Time Doing This Everyone Was So Courteous Thanks For The Condolences

We Totally Appreciate That They Told Us About The Policy We Did Not Know There Was One Thank You For Having Very Great People Working For You

Your Claim Processing Is Amazing So Quick!

Your Company Made The Entire Process Easy And I Didn't Feel Like I Was Delayed In Receiving My Claim Payment

Flawless Experience Not Rushed And Very Responsive

I Thank Your Company's Handling Of My Late Wife's Life Insurance Policy Excellent Service

Thank You For Being Very Efficient And Caring

It Has Been Nothing But A Positive Experience Dealing With Your Company Ashley Was Very Informative And Awesome To Work With

2022 Testimonials

Thank You For The Ease Of This Process All Companies Should Follow Your Example

I Was Completely Taken Aback By My Claims Examiner Yolanda Young! Her Compassion Was So Comforting! The World Needs More Yolanda's Thank You So Very Much!

Yolanda Was Wonderful! After A Stressful Day, She Answered All Of My Questions And Made My Day!

Customer Service Was The Best, And The Claim Form Was Very Easy To Fill Out Everyone Was Professional, Polite, And Courteous

I Simply Want To Thank You For Your Patience And Understanding And Your Time Spent On This Claim It's Something I Never Thought I Would Have To Face

It's Good To Have A Company Like Boston Mutual Because With Some Others, It's Hard To Communicate This Company Is Truly Committed Thank You Very Much

My Grief Is Still Unbearable, However The Representatives And Staff Always Made Me Feel Better When I Had To Fill Out Forms Or Ask Questions I Will Always Cherish Your Staff For Their Compassion!

Maddie Has Been There All Along The Way, Answering Any Questions And Providing Our Family With Genuine Condolences As We Went Through The Loss Of My Mother

Thank You For The Timely Response And Navigating This Process During A Very Difficult Time

Two Reps For The Company, Yolanda & Kathy, Were So Kind And So Helpful I Am Grateful For Their Help I'm So Glad I Could Talk To People, Without Having To Push A Million Buttons

Thank You For Your Quick Response During This Difficult Time

I Have Been With Boston Mutual For Over 30 Years I Filed 3 Claims And Have Been Very Satisfied With Your Service Very Time Thank You

I've Never Been Through This Process Before And Was Expecting The Worst It Was Easy, Timely, And Anyone I Spoke To Was Very Friendly And Helpful

Compared To The Other Organizations I Had To Deal With After My Mother's Death, Boston Mutual Was The Easiest And Most Efficient Thank You

You All Make A Very Difficult And Stressful Time So Much Easier For Us Thank You To All Who Helped Us Along The Way! So Thankful To You All!

Fast, friendly service in our time of sorrow.

I think the process was easy to follow and the employees were great. Thank you for the outstanding service.

You did a great job. Very easy and the claim was processed so fast. Thank you.

The representative I spoke with was patient, professional and made sure I had all the time needed to get the required information.

The Claim Was Expedited In A Timely Manner Very Helpful Staff

Your kindness & helpful attitude meant a lot to me during this time. You all were very helpful & understanding. Thanks to all of you!

2021 Testimonials

During this time of crisis, you've shown professionalism in every way. You should be commended for all that you are doing. During my time of grieving for the loss of my husband, may I say thank you for your help.

I would like to thank the entire team for the manner which you handled the death claim for my wife. Special thanks to Hazel for being so understanding, courteous and professional.

I just want to thank Brittany Ahearn for her excellent communication and professionalism. She had a lot of compassion and supported me during this difficult time. I just hope and pray if my time comes, my only son will have the same support and attention.

I want to commend your claim service representative for the excellent job in getting my insurance settled quickly and efficiently. Very excellent job and I feel that the hard work accomplished should not go unrecognized.

You handled our claim after the loss of my Mom in a prompt and very courteous manner. Thank you for that!

Every step was met with caring and efficient people. Very easy to work with. Thank you!

5 stars for Amada Sepulveda, Sr. Claim Examiner! Over the years, she has been super helpful and is very knowledgeable and professional. Thank you, Amada.

I expected a more difficult process with the claim for my mother's life insurance. I was impressed at the expression of sympathy and how smooth the process was. Thank you.

Process was handled with care and dignity under such a sad and difficult situation.

Hazel and the claims team were great. They were helpful, knowledgeable, patient and professional. They went above and beyond to walk me through the process. I'm grateful for their assistance and prompt resolution of the claim.

All of the representatives we spoke to or emailed were very professional. Your life insurance company made a very sad time in our lives a lot easier with how well our claim was processed - many thanks!

Claim forms were easy to follow and complete. Phone tree was direct. Those answering were helpful and responsive. Very pleased working with Boston Mutual.

y time of grief, you showed me great sympathy and thought. Thank you.

2020 Testimonials

Everything was great! I was very pleased with how quickly I received the check.

I'm happy my employer has partnered with Boston Mutual. Thank you for processing my claim so quickly.

I want to thank you for your help. Your reps were very kind and knowledgeable in helping me make my claim.

Great experience pre and post claim! Keep doing things right!

Accolades

Boston Mutual Life Insurance has proven our dedication to an organizational culture of diversity, equity, and inclusion through our CEO Pledge for Diversity & Inclusion involvement, financial strength through our A.M. Best “A” rating, dedication to raising awareness about the importance of early education as a founding member of the Massachusetts Business Coalition for Early Childhood Education, commitment to giving back through our spot on Boston Business Journal’s Most Charitable Companies list, and support for our communities through our corporate citizenship program, Making An Impact. In the past five years alone, we donated more than $1.25M to 500+ non-profits! Our Chairman, CEO and President Paul A. Quaranto, Jr., was awarded the Distinguished Service Award by the American Council of Life Insurers (ACLI) Forum 500 and is currently serving as Chairman for ACLI’s Board of Directors.

Did you or your client have a good experience with Boston Mutual Life Insurance that you’d like to share? We’d love to hear it!

For questions, or to explore your options with Boston Mutual Life Insurance, contact a representative in your area!

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