Email Us

To reach our Customer Service department, you can email the team directly at [email protected].

If your inquiry is intended for a specific department, there is a drop-down list to select accordingly.

Customer Service

We are here to answer your questions and offer help for your situation.

Our Customer Service team handles inquiries pertaining to policy information, like changing or adding a beneficiary, requesting a policy loan, and requesting a cash surrender.

To contact a Customer Service representative, you can email the team directly at [email protected].

You can also call us at 877-624-2249.

Looking for a customer service form? We have made our most commonly requested forms conveniently available to you here.

All other forms are available here.

If our team helped you and your family, or a client, in a time of need, we would love to hear about it and invite you to share your experience by leaving us a Google review here.

Claims

Providing support in your time of need is part of the commitment we make to those we serve.

Our Claims Services team handles all inquiries pertaining to the claims process. For example, if you are looking to understand the status of your claim or need more instructions on how to complete a claim form, our Claims Services team can help.

To contact a Claims Services representative

or call us at 877-212-2950 (fax: 781-770-0492).

Looking to file a claim directly? Check out our most commonly requested claims forms here.

All other forms are available here.

Agents and Producers

We’re passionate about building partnerships with our producers to best serve our policyholders – together.

Looking to speak with someone about becoming a producer partner?
We encourage you to contact the appropriate regional sales representative in your area for information on our products, services and how to become appointed and contracted with Boston Mutual Life Insurance Company.

Find a sales representative in your state.

We’d love to hear from you!

Let us know how we helped you or a client in a time of need by leaving us a Google review here.

Life Insurance 101

If you’re curious about some of the basics about life insurance, we’ve included general information on our Life Insurance 101 page here.

Mailing Address

Pay Your Bill

Please make sure to have your policy number and the last four digits of your social security number ready to get started.

Report Fraud

The Federal government estimates the annual cost of insurance fraud to be in the billions of dollars. Boston Mutual Life Insurance Company, committed to protecting our policyholders and preventing losses due to fraud, has established a Special Investigations Unit. To report suspected fraud or abuse, please call our toll-free telephone number, 877-213-9779.

Disaster Recovery and Business Continuity

In the event that you have a question about your coverage during a government declared disaster situation, occurring at either your location or ours, we ask that you please call our toll free number 800-669-2668. All calls, as well as any mail we may receive, will be answered at either our primary administrative facility or routed to our Disaster Recovery and Business Continuity center. If necessary, additional staff will be available to assist you and informational updates may be posted on this website.

Now more than ever, Americans need access to financial security.

As a progressive mutual life insurance company, we are dedicated to the promise we make to our customers – to provide financial peace of mind for working Americans and their families. We are focused on delivering on this commitment, with 132+ years of providing peace of mind and half a century of offering workplace benefits.

We are committed to acting in the best interests of all of our stakeholders – our policyholders, producers, employees, and the communities in which we live and work, and providing a personalized customer experience is important to us.